Help & Support

Download Ranked on iPhone and sign in with Apple or Google. Then verify your US mobile number by text and build your profile. You must be 18 or older.

Verification helps keep fake accounts and spam off Ranked. Each phone number can only be used for one account. Verification does not mean we have checked a member's identity or background.

No. To protect the community, your birthday is locked once your profile is created. If you made a mistake, email us from the address or phone number on your account.

Go to Settings → Pause my profile. You won't appear in Discover, but you can still chat with your existing matches.

In the app, go to Settings → Delete account and confirm. This permanently deletes your profile, photos, likes, matches and messages. It can't be undone. See our Privacy Policy for the limited records we keep for safety and legal reasons.

Can't access the app? Email support@rankedating.com with the subject "Delete my account" from the email address, or including the phone number, on your account, and we'll delete it for you.

You can have up to 20 active matches. When you reach 20, swiping pauses until you unmatch someone in Messages. Swipe left on a conversation, or press and hold a new match, and tap Unmatch.

Your 1–10 rank is calculated automatically, mainly from how other members respond to your profile, with smaller contributions from conversations and time on the app. New profiles show a provisional rank until there's enough activity. Ranks update regularly. Learn more in the app under Settings → How ranking works.

No. Ranks are set by the algorithm, not by our team, and can't be bought or changed manually. Great photos and thoughtful prompts are the best way to improve how people respond to your profile.

Try widening your distance or age range in Settings → Discovery, and check that your location is up to date. New people join all the time, so check back soon.

Discover favours members who are active, so profiles that haven't been used for a while gradually appear less often. If you haven't swiped for 3 months, your profile is hidden from Discover. Swipe once and you're visible again straight away. Your matches and chats aren't affected. Your profile is also hidden while it's paused.

Photos are screened automatically for nudity and violence. If a photo was removed by mistake, try a different photo or email us.

Open your chat with them and tap ⋯ → Report & block. Choose a reason and add any details. They won't be told who reported them, and you'll be unmatched immediately. For something that happened offline, email support@rankedating.com.

Our team reviews the report, including a copy of your recent conversation, and takes action under our Community Guidelines, from a warning to a permanent ban. For privacy reasons we may not be able to tell you the outcome.

Email us from the address on your account and explain why you believe it was a mistake. We'll review it, but our decision is final.

Email support@rankedating.com with the subject "Privacy request". See your privacy rights.

Law enforcement agencies can send requests to support@rankedating.com with the subject "Law enforcement request". We require valid legal process, except in emergencies involving imminent risk of death or serious physical injury.

Email support@rankedating.com with the subject "Copyright complaint", a link to or description of the content, proof you own the work, and your contact details. See Section 4 of our Terms.